Q. WHAT SIZE ARE YOUR PRINTS?
A. The prints in the minimalist collection are 8x10 inches. The posters vary in sizes and will be noted on their listing page.
Q. WHAT KIND OF PAPER DO YOU USE?
A. All artwork printed 13x19 or smaller are printed on a very heavy weight matte photo stock. It's a beautiful paper that is perfect for framing but sturdy enough to hang alone. The larger sized posters are printed on matte poster paper. It is thinner than the card stock, but the color is still beautiful.
Q. HOW MUCH IS SHIPPING?
A. It varies from country to country and also what you are ordering. Just add the items to your cart and it will tell you exactly how much the shipping will cost.
Q. CAN I CREATE MY OWN TRIO?
A. Yes! There are mix and match options available under "Minimalist Collection"
Q. WHO DESIGNS YOUR PRINTS?
Q. DO YOU TAKE REQUESTS?
A. Yes! I write down all suggestions sent to me at Mandy.Halfbloodprints@gmail.com and I will add them all eventually!
Q. HOW LONG DOES SHIPPING TAKE?
A. Currently I am a one man shop. Each item is printed, packaged in multiple layers of protection and shipped with love, so it can take 1-3 weeks BEFORE shipping. I am working very hard at getting things out much sooner and within the next few months I hope to have the time down to a week or two before shipping.
*** IF YOU ORDER POSTERS AND PRINTS IN THE SAME ORDER IT WILL TAKE LONGER SINCE I HAVE TO MANUALLY SPLIT THEM AND SHIP THEM SEPARATELY!
*** Apparel and home items are shipping by a 3rd party and usually ship within 1-5 days after ordering.
Q. I RECEIVED A TRACKING NUMBER BUT MY ORDER HASN'T MOVED
A. I print labels in large batches, that is the first step in a long process of sorting, fufilling items, and packaging. I know you're excited to get your prints and I am equally as excited for you to see them. Please just keep in mind, the more people emailing me asking for updates, the less time I have to work on getting things out! That doesn't mean you can't email me :) Just try to make sure you have waited the full turnaround time before you start to worry.
Q. I HAVEN'T RECEIVED A TRACKING NUMBER
A. CHECK YOUR SPAM FOLDER!!!!!
Q. I SENT YOU A DM ON INSTAGRAM BUT YOU NEVER REPLIED
A. Instagram is not the best place to contact me. If you have questions about your order, please email me at Mandy.Halfbloodprints@gmail.com and make sure you have your order information in the message. I try to respond to all my emails and hopefully this page will help cut down on the emails I get asking all of the questions above so I can respond faster! :)
Q. I RECEIVED THE WRONG ITEM/MISSING ITEM/ DAMAGED ITEM
A. Email me right away with your order info!
Q. DO YOU OFFER REFUNDS?
A. If you are unhappy with your prints (hopefully you are very very happy!) please send them to the return address on the shipping label and send me an email to let me know they are on the way. Refunds will not be given for items that are not returned.
Q. I ONLY RECEIVED PART OF MY ORDER
A. If you ordered 8x10s AND a poster(s) they are sent in multiple shipments since I cannot roll the 8x10s into tubes.
Q. WHAT DO YOU SHIP THE PRINTS IN?
A. It totally depends on what you order. I have big tubes, small tubes, photo mailers, bubble mailers, and super big photo mailers. All of them are packaged very carefully and hold up pretty well against mailman abuse. :)